Client Care
Shipping Policy
Every piece is wrapped by hand in our Melbourne studio and sent fully tracked, with shipping included on every order.
Last updated 1 September 2026
- FreeTracked shipping on every order
- 1-2 daysTo pack and dispatch your order
- 8 countriesDelivered to your door
Order processing
Orders placed before 1pm AEST on a business day are packed and dispatched within 1 to 2 business days. Orders placed on weekends or public holidays are processed the next business day.
Made-to-order and personalised pieces take an extra 5 to 10 business days to craft. We will email you when your piece leaves the studio.
Delivery times and costs
| Destination | Delivery | Cost |
|---|---|---|
| Melbourne metro | 1-2 days | Free |
| Rest of Australia | 2-6 days | Free |
| New Zealand | 5-8 days | Free |
| US, UK, Canada, Singapore, Hong Kong, Japan | 7-14 days | Free |
| Collect from our Melbourne store | Next day | Free |
Delivery times are business days, estimated from the day of dispatch, and may be longer during sale periods or peak holidays.
Tracking your order
Once your order ships you will receive an email with a tracking link. You can also follow every order from My Orders in your account.
Packaging and signature
Each piece arrives in our signature gift box with a care card, ready to give. Orders over $500 AUD require a signature on delivery and are fully insured until they reach you.
International orders
Prices are shown in Australian dollars. Import duties and local taxes are set by the destination country and are payable by the recipient on arrival.
Delayed, lost or damaged parcels
If your parcel has not arrived within the times above, contact us with your order number and we will trace it with the courier. If it arrives damaged, let us know within 48 hours of delivery with a few photos.
Either way we will send a replacement or refund you in full. See our Refund Policy for details.